Tony Hsieh Quotes

Author Image

Tony Hsieh

Profession : Businessman

Birth : December 12, 1973

To never forget that the most important thing in life is the quality of life we lead

Tony Hsieh

Don’t be cocky. Don’t be flashy. There’s always someone better than you.

Tony Hsieh

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Tony Hsieh

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Tony Hsieh

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Tony Hsieh

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Tony Hsieh

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Tony Hsieh

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

Tony Hsieh